Support

Need a hand with ScanDex? Email us and we'll get back to you:

Frequently asked questions

How do I back up my collection?

Open Profile, sign in with Google, then tap Backup. To move to a new phone, install ScanDex, sign in with the same Google account, and tap Restore.

A card scanned incorrectly — what do I do?

Make sure the card's name and number are well-lit and in frame. If multiple matches appear, pick the correct one from the list. You can also adjust a card's details from its card page.

What's the difference between ScanDex Pro and ScanDex Cloud?

Pro is a one-time purchase that unlocks bulk scanning, unlimited binders, unlimited sale listings, and extra seller photos. Cloud is a subscription that enables cloud backup and restore of your collection and photos.

How do I cancel my ScanDex Cloud subscription?

Subscriptions are managed through Google Play: open the Play Store → your profile → Payments & subscriptions → Subscriptions → ScanDex Cloud → Cancel.

How do I delete my data?

To clear local data, use Settings → Local data → Reset collection. To delete your cloud backup, email us at the address above and we'll remove it within 30 days.

Are card prices accurate?

Prices are estimates from public price sources and are for guidance only. Always confirm value independently before buying or selling.